Frequently Asked Questions
Everything you need to know about your personalised storybook. Can't find an answer? Reach out to our team.
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About the Book
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We create personalized storybooks where your child becomes the hero of the adventure. Their name is written into the story, and their face is seamlessly integrated into the illustrations using advanced AI technology. The result feels immersive and natural, making it look like your child truly belongs inside the story world.
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Yes.
Your child’s face appears in up to 15 illustrations throughout the story, plus the front cover. Each image is carefully blended using advanced AI systems so that lighting, proportions, and facial structure match the artwork.
This ensures the final result looks realistic and fully integrated rather than edited or overlaid. -
We offer both physical and digital formats to suit your needs.
Physical Books
· Professionally printed and delivered to your door.
· Available in paperback or hardcover (depending on title).
· A beautifully printed keepsake made to be treasured for years.
Digital-Only Editions
· Instant delivery after purchase.
· High-quality PDF optimized for tablets and computers.
· Perfect for travelers, grandparents, or families who prefer digital reading.
Both formats include the same full personalization-your child’s name and face integrated into every illustration. -
We currently offer two storybooks under the My Legend Arc collection.
My Space Adventure
· Designed for children aged 3–6.
· Approximately 34 pages.
· Visually engaging with simple storytelling.
· Available in hardcover, and digital.
My Enchanted Quest
· Designed for children aged 7–12.
· Approximately 120 pages.
· Deeper storytelling and character development.
· Available in paperback and digital.
Each book is carefully written to match the imagination, reading ability, and emotional maturity of its intended age group.
More themes and hero variations are currently in development.
Customization & Preview
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Upload a clear, well-lit front-facing photo of your child where their face is fully visible. Avoid sunglasses, hats, or heavy shadows. A recent photo taken in natural light works best for the most accurate personalisation.
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At this time, each book is designed for one hero.
This allows the illustrations and storyline to remain immersive and consistent throughout the entire book. Every page is structured around one personalized character to ensure higher realism and storytelling depth.
We are currently working on future editions that may include different heroes and multi-character formats. However, at present, each storybook centers around a single child as the main hero. -
Yes.
After uploading your child’s photo and completing personalization details, you will enter a preview session where you can view sample pages showing how your child’s face appears in the illustrations.
Preview sessions expire after 15 minutes. If your session expires, you will receive an email with a secure link valid for 24 hours to resume your order. -
Yes. You can add multiple personalised books to your cart — each customised for a different child if needed. Each book is produced and shipped together as one order.
Payment & Security
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We accept:
· Credit and debit cards
· PayPal
· Apple Pay
· Google Pay
· Additional regional payment methods depending on your country
All transactions are processed through secure, encrypted payment gateways. -
Yes, payments are processed through PCI-compliant, encrypted systems. We do not store your card details.
Shipping & Delivery
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All physical orders include free standard worldwide shipping. Delivery typically takes 10 to 20 business days depending on your location.
Tracking is included for:
· United States
· United Kingdom
· EU Countries
In Australia, tracking is included for My Enchanted Quest orders.
For other regions and formats, books are shipped through trusted international postal partners without tracking to keep pricing accessible.
At checkout, you may see the option to upgrade to a faster or tracked shipping method if it is available for your region. -
Yes, we print and ship globally using region-based production facilities to ensure reliable delivery and consistent quality.
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For digital-only purchases, your personalized book will be delivered instantly as a downloadable PDF after payment confirmation, allowing you to view and enjoy it right away on any device.
Order Issues
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If your order has not arrived within 30 business days of dispatch, please contact us. After verifying your details, we will arrange a replacement.
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If your download link does not work or you did not receive it, contact us at support@mylegendarc.com and we will resend it to your registered email address.
Privacy & Accounts
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Your child’s photo is used only to create their personalized storybook.
It is deleted within 24 hours after the order is completed, unless you choose to create a parent account where you can securely store photos for future orders.
All stored images are encrypted, never shared or sold, and you can request deletion at any time through your account or by contacting support.
Support
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You can contact us via email at support@mylegendarc.com. Our support team typically responds within 24 hours. We're here to help with anything from order queries to personalisation questions.
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We are working on gift options and will be offering them soon. In the meantime, every book arrives beautifully packaged and is already a wonderful gift on its own.
Contact Us
For any order related queries or issues, please reply to any of our emails or write to us directly.
support@mylegendarc.com